Details on how it all works.
Shipping & Returns
Orders received after 6pm will be processed the following day. Saturday and Sunday we cannot offer shipping.
Check out your area for shipping details:
MONTEVERDE, COSTA RICA
Pick up is free! We will send you a message when your order is ready.
Delivery is $3 in Monteverde
Please allow 1-2 days for delivery in Monteverde.
GAM (San José, Costa Rica and area)
Delivery is $6 in the GAM up to one kg.
For each additional, we charge $2, the system calculates this for you.
Please allow 2-3 days for delivery in the GAM
Please inquire if you need special delivery arrangements like courier.
THE REST OF COSTA RICA
Delivery is $7 outside of the GAM and Monteverde up to one kg.
For each additional, we charge $2, the system calculates this for you
Please allow 3-4 days for delivery in the rest of Costa Rica.
Currently we can ship beverages only within Costa Rica. Other products are available for international shipping.
International delivery is $10 up to one kg.
For each additional, we charge $2. Our system can calculate this for you.
International shipping varies greatly these days due to COVID delays. Please inquire if timing is important.
If your order has taken longer than outlined for your area, please contact us at firstname.lastname@example.org.
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.